Useful Information and FAQ

Hotel SeeRose at the Lake Ossiacher See

Important information around your stay at the well-being Hotel SeeRose: From check-in and check-out to children’s discounts to the cancellation conditions.

COVID-19 Security Measures

 

Valid 2-G proof is required to enter the hotel.

 

The two "G's" refer to Vaccinated and Convalescent. Valid proof must be carried with you. (e.g. vaccination certificate, green passport, etc.).

  • Vaccinated:
    Vaccination certificate, vaccination card or printout valid from the second vaccination, must be shown when entering the hotel for the first time.
    Attention: vaccination certificates for one dose with Janssen (Johnson & Johnson) lose their validity with 03.01.2022.
  • Convalescence:
    A convalescent certificate is valid for 180 days.
    A medical certificate is valid for 180 days after an expired infection with SARS-CoV-2. This must have been proven by molecular biology (e.g. PCR test).
    An official certificate of segregation is also valid for 180 days.
  • Children:
    Children 12 years of age and older require 2G proof.
    The Corona test passport ("Ninja Passport") of school-aged students will be considered equivalent to a 2G proof.
    NEW: The Ninja Pass will now be extended as a "Holiday Ninja Pass" also as a proof for school-free time - both for Austrian school-age youth,
    as well as for school-age vacation guests from abroad.
    The requirement for the passport is serial testing.
    This means that at least 3 tests must be performed within 5 days, at least 2 of which must be PCR tests.
    Provided that within these 5 days a consistently valid test proof with PCR and/or antigen test is available and also carried, this means an equalization with the 2G status, also for the days 6 and 7 without further test proofs.
    The validity period is 48 hours for antigen tests and 72 hours for PCR tests. The start of the Holiday Ninja Pass does not have to coincide with the vacation week. Two 7-day cycles may be required for a vacation week.
    Important: The Holiday Ninja Pass is only valid with appropriate proof of testing.
    After completing the ninth grade year, youth must also have 2-G proof to enter 2-G settings.
  • Please travel in good health only! If you are feeling ill, please let us know before you arrive. We assume that you have purchased travel cancellation insurance provided by us that covers COVID-19 risk.
  • FFP2 masks mandatory in all accessible areas. Excluded when consuming food & beverages while seated and in the sauna cabin. Children must wear tight-fitting mouth/nose protection from their 6th birthday until they reach the age of 12, and FFP-2 masks from their 12th birthday.
  • Buffets (breakfast buffet, salad buffet, appetizer buffet) can be offered to the same extent as before, provided special hygiene measures are observed. The installation of additional supervised hand disinfection columns in the buffet area fulfills a required condition.
  • The recreational program will be carried out. A certain number of guests can participate in our snowshoe hikes in accordance with the respective requirements.
  • Our wellness areas in SPAnorama and SeeSauna can be used as well. There is no person restriction in the sauna cabins, but sauna infusions are not performed. For the SeeSauna, as before, a reservation must be made for a maximum of 4 people per hour. Likewise, if you wish to use our fitness room, please make a reservation (max. 2 persons at the same time).
    We recommend keeping a safe distance of 1 meter from other groups of people.
  • For the time being there is a curfew of 22.00 o'clock in the hotel.
  • 90 % of our employees are vaccinated and the complete 3-G certificate is valid. In addition, all employees undergo antigen tests several times a week.
    A mandatory Covid 19 prevention concept has been drawn up and a Covid 19 representative has been appointed.
  • The main contents of the concept are regulations on visitor flows, regulations on the consumption of food and beverages. Guidelines for hygiene measures and staff training, as well as rules on what to do in the event of a Covid-19 outbreak among guests and staff.

For further relevant information please visit the website of carinthian informations.

General guidelines that are again of great importance:
Refrain from hugging and shaking hands.
Pay attention to your own hygiene. Wash your hands regularly.
Avoid touching your face with unwashed hands.
Sneeze or cough into the crook of your arm or into a handkerchief.
Do not travel or contact hosts during your stay if you show signs of illness.
Please do not forget to purchase travel cancellation insurance that includes Covid-19 illness.

 

Arrival days:

June to September inclusive - Wednesdays or Sundays - depending on connection and availability. During the rest of the opening period daily arrival is possible. Despite the high hygiene standards we have redefined, your room will be ready for occupancy as usual by 14:00 at the latest. On departure, we ask you to release the room by 10:00 at the latest.

 

Transfer train station and airport:

Free transfer to and from Villach train station and Klagenfurt airport between 08:00 and 17:00. Please inform us in time about your arrival times. For your arrival outside these times, the service of the "Kärnten Transfers" is available.

 


Arrival via the Tauern freeway:

For arrivals by car via the Tauern freeway, we recommend the online purchase of the digital vignette for the freeway and the digital video toll for the Tauern tunnel. At the Tauern Tunnel there is a separate lane in the area of the toll station, which allows faster passage with the video toll. You can find more information on the website of the freeway operator Asfinag. Please buy the digital freeway vignette and route toll as an entrepreneur, even if you should not be one. Otherwise, you would have to make the purchase 18 days before your arrival for consumer protection reasons.

For unconsumed dinners we reduce your bill by 15.00 € per adult and 10.00 € per child.

The prices for children are applied for an additional bed in the room and apartment with two persons paying the full price. Prices for children when you book a room for the child: in the categories double room DZ3, double room DZ4 you pay the complete price for a child and for the second one you pay a reduced price. For children who occupy a double room alone with view of the lake, you pay the price of an adult.

We charge 10.00 € per day for your pet without food. Please understand that dogs are not allowed in the restaurant and in the sunbathing area.

All rooms at the SeeRose are non-smoker areas. Smoker areas on the terrace.

At the hotel with the debit card (Maestro Card) (in past time EC Card), VISA Card and Master Card. Please consider that we do not accept other credit cards.

Free WLAN in the whole hotel area.

Due to the current situation following cancelation conditions apply

 

Cancellation of the stay free of charge is possible up to 48 hours before arrival under the following reasons:

 

  • A travel ban for the district of Feldkirchen or a ban on leaving your area has been issued.
  • Our hotel is closed by decree for security reasons.
  • In these cases the deposit will be refunded to your bank account.
  • We kindly ask you to always arrive in good health. In addition, we strongly recommend that you take out travel cancellation insurance with additional cancellation cover in the event of a COVID illness.
  • Info on Hotel Cancellation Plus Insurance
  • Info on Hotel Cancellation Premium Insurance
  • Additional free COVID protection when taking out one of the two insurances
  • The insurances are automatically offered when the offer is made.


Otherwise the relaxed cancellation conditions apply:

 

  • Cancellation up to 4 weeks before the start of the holiday:
    Refund of deposit minus 22,00 € handling fee.
  • Cancellation from 4 weeks before the start of the holiday:
    The deposit is forfeited and will not be refunded.
  • Cancellation from the 2nd week before the start of the holiday:
    70 % of the agreed travel price will be charged.
  • Cancellation from one week before the start of the holiday: 
    90 % of the agreed travel price will be charged,  likewise in the event of late arrival and early departure.
  • The difference from possible subletting will of course be refunded to you.

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