Useful Information and FAQ

Hotel SeeRose at the Lake Ossiacher See

Important information around your stay at the well-being Hotel SeeRose: From check-in and check-out to children’s discounts to the cancellation conditions.

The most important Corona measures applicable from 16. 04. 2022 are:

 

The FFP2 mask will only apply in enclosed spaces of:

  • Hospitals, old people's and nursing homes and comparable settings,
  • public transport and its stops, and taxis,
  • customer areas of vital trade and facilities (supermarkets, pharmacies, banks, etc.)
  • administrative authorities in the case of party traffic, and
  • Establishments for religious worship.

 

3-G rule:

  • 3-G proofs must now only be provided when entering hospitals, old people's homes and nursing homes.

 

Green passport:

  • The validity of vaccination certificates (3rd vaccination) has been extended to 365 days.

 

Entry requirements:

 

Further links on this topic:

Arrival days:

June to September inclusive - Wednesdays or Sundays - depending on connection and availability. During the rest of the opening period daily arrival is possible. Despite the high hygiene standards we have redefined, your room will be ready for occupancy as usual by 14:00 at the latest. On departure, we ask you to release the room by 10:00 at the latest.

 

Transfer train station and airport:

Free transfer to and from Villach train station and Klagenfurt airport between 08:00 and 17:00. Please inform us in time about your arrival times. For your arrival outside these times, the service of the "Kärnten Transfers" is available.

 


Arrival via the Tauern freeway:

For arrivals by car via the Tauern freeway, we recommend the online purchase of the digital vignette for the freeway and the digital video toll for the Tauern tunnel. At the Tauern Tunnel there is a separate lane in the area of the toll station, which allows faster passage with the video toll. You can find more information on the website of the freeway operator Asfinag. Please buy the digital freeway vignette and route toll as an entrepreneur, even if you should not be one. Otherwise, you would have to make the purchase 18 days before your arrival for consumer protection reasons.

For unconsumed dinners we reduce your bill by 15.00 € per adult and 10.00 € per child.

The prices for children are applied for an additional bed in the room and apartment with two persons paying the full price. Prices for children when you book a room for the child: in the categories double room DZ3, double room DZ4 you pay the complete price for a child and for the second one you pay a reduced price. For children who occupy a double room alone with view of the lake, you pay the price of an adult.

We charge 10.00 € per day for your pet without food. Please understand that dogs are not allowed in the restaurant and in the sunbathing area.

All rooms at the SeeRose are non-smoker areas. Smoker areas on the terrace.

At the hotel with the debit card (Maestro Card) (in past time EC Card), VISA Card and Master Card. Please consider that we do not accept other credit cards.

Free WLAN in the whole hotel area.

Due to the current situation following cancelation conditions apply

 

Cancellation of the stay free of charge is possible up to 48 hours before arrival under the following reasons:

 

  • A travel ban for the district of Feldkirchen or a ban on leaving your area has been issued.
  • Our hotel is closed by decree for security reasons.
  • In these cases the deposit will be refunded to your bank account.
  • We kindly ask you to always arrive in good health. In addition, we strongly recommend that you take out travel cancellation insurance with additional cancellation cover in the event of a COVID illness.
  • Info on Hotel Cancellation Plus Insurance
  • Info on Hotel Cancellation Premium Insurance
  • Additional free COVID protection when taking out one of the two insurances
  • The insurances are automatically offered when the offer is made.


Otherwise the relaxed cancellation conditions apply:

 

  • Cancellation up to 4 weeks before the start of the holiday:
    Refund of deposit minus 22,00 € handling fee.
  • Cancellation from 4 weeks before the start of the holiday:
    The deposit is forfeited and will not be refunded.
  • Cancellation from the 2nd week before the start of the holiday:
    70 % of the agreed travel price will be charged.
  • Cancellation from one week before the start of the holiday: 
    90 % of the agreed travel price will be charged,  likewise in the event of late arrival and early departure.
  • The difference from possible subletting will of course be refunded to you.

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What our guests say

Absolute feel-good hotel in top location on the lake and excellent ambience throughout the house. Very good price/performance ratio.

Dietmar (51-55)

It was all Top, as usual. Kitchen excellent, staff great - we come again no question. If I have to give points then 99.9.

Peter (66-70)

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Fischerweg 7 . A-9551 Bodensdorf . Carinthia

+43 4243 2514